Introduction

This privacy policy informs you about how KNX Solutions collects, uses and protects the information you provide to us when you use our website or services.

KNX Solutions is committed to respecting your privacy and protecting the information you provide. This privacy policy complies with the General Data Protection Regulation (GDPR) of the European Union.

Collection of Personal Data

We collect personal information when you:

Fill out a contact or quote request form on our website
Subscribe to our newsletter
Participate in one of our training sessions
Use our services

The personal information we collect may include:

Your first and last name
Your email address
Your phone number
Your postal address
Your company and position
Information relating to your project

Use of Personal Data

We use your personal data to:

Respond to your requests for information or quotes
Provide you with the services you have requested
Send you marketing communications where you have consented
Improve our website and services
Comply with our legal and regulatory obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

Your consent
The performance of a contract to which you are a party
Compliance with our legal obligations
Our legitimate interests, provided they do not override your fundamental rights and freedoms

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, unless the law requires or permits a longer retention period.

Sharing of Personal Data

We do not sell, trade or transfer your personal information to third parties without your consent, except in the following cases:

Where necessary to provide a service you have requested
To comply with the law, enforce our site usage policy or protect our rights, property or safety or those of others
In the event of a merger, acquisition or sale of assets, in which case you will be notified by email

Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site usage and personalise content.

You can control the use of cookies at browser level. However, if you disable cookies, some features of our site may not function correctly.

Your Rights

In accordance with the GDPR, you have the following rights regarding your personal data:

Right of access: you may request a copy of the personal data we hold about you
Right to rectification: you may request the correction of inaccurate or incomplete data
Right to erasure: you may request the deletion of your personal data in certain circumstances
Right to restriction of processing: you may request the restriction of the processing of your data in certain circumstances
Right to data portability: you may request the transfer of your data to a third party
Right to object: you may object to the processing of your data for direct marketing purposes or based on legitimate interests
Right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal

To exercise any of these rights, please contact us at: privacy@knx-solutions.lu.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against loss, unauthorised access, disclosure, alteration or destruction.

International Data Transfers

Your personal data may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those of your country.

If we transfer your personal data outside the European Economic Area, we will ensure that it benefits from an adequate level of protection, in particular through the implementation of standard contractual clauses approved by the European Commission.

Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with a revised update date.

We encourage you to check this page regularly to stay informed of any changes.

Contact

If you have any questions about this privacy policy or how we process your personal data, please contact us at the following address:

KNX Solutions
4 rue Josy Printz
5841 Hesperange
Email: privacy@knx-solutions.lu
Phone: +35220338272

Complaints

If you believe that the processing of your personal data constitutes a breach of the GDPR, you have the right to lodge a complaint with the Commission Nationale pour la Protection des Données (CNPD) in Luxembourg or with the supervisory authority of your place of habitual residence, place of work or the place where the alleged infringement took place.

Last updated: 15 March 2023